‘I WOULD LIKE TO POINT OUT THAT YOUR ACTIONS PROVIDE SPECIAL SUPPORT IN THE FIGHT AGAINST THE COVID-19 EPIDEMIC. IN THESE TIMES THAT ARE DIFFICULT FOR US ALL, I PARTICULARLY WOULD LIKE TO THANK YOU FOR THE SUPPORT PROVIDED’, WROTE WALDEMAR KRASKA, SECRETARY OF STATE AT THE MINISTRY OF HEALTH, IN A LETTER SENT TO JAN GRZEGORZ PRĄDZYŃSKI, PRESIDENT OF THE MANAGEMENT BOARD OF THE POLISH CHAMBER OF INSURANCE.
<<FULL TEXT OF THE LETTER>>
The letter is an acknowledgement of the industry’s initiative to support people fighting COVID-19, as well as Poles who are confronted with the consequences of the pandemic. In total, 18 insurance companies have financed an additional call centre for the Chief Sanitary Inspectorate (GIS). The project was organised by the Polish Chamber of Insurance. Insurers financed the work of 100 additional consultants for the next six months. A total of 18 insurance companies participated in the initiative: Allianz, Aviva, Axa, Compensa, Credit Agricole Ubezpieczenia, Ergo Hestia, Generali, Interrisk, MetLife, PKO Ubezpieczenia, PZU Group, Saltus, TUW TUW, Uniqa, Unum, Vienna Life, Warta and Wiener.
THIS IS NOT THE FIRST COVID-19 INITIATIVE
Insurance companies have already taken a number of pandemic-related initiatives. These included, among others, subsidising or purchase of necessary medical equipment and personal protective equipment or free legal assistance for entrepreneurs, as well as telemedical and psychological support for clients. Immediately after the outbreak of the pandemic, the Polish Chamber of Insurance developed a list of recommended pro-client activities for insurance companies. Procedures for concluding and renewing insurance contracts were simplified and remote claim adjustment was introduced to a much broader extent than ever before. As far as car repairs are concerned, priority was given to vehicles owned by healthcare professionals and paramedics. Payments to contractors such as repair shops, transport companies or certifying physicians were accelerated.
‘Since the outset of the pandemic, we have been supporting Poles affected by the crisis. We do this both
as part of joint initiatives and as part of the activities carried out by individual insurance companies’, says Jan Grzegorz Prądzyński.