The President of the Office of Competition and Consumer Protection signed the agreements with 16 life insurance companies. Due to these agreements, claims adjustment fees collected from customers in cases of unit-linked insurance (uli) will be reduced. –The agreement was initiated by the Polish Insurance Association, but it must be emphasised that it concerns the entire insurance industry. The solution is an effect of the considerable efforts of insurance companies, but it has enabled the satisfaction of meeting customer expectations – says Jan Grzegorz Prądzyński, the President of the Board of PIU.

The agreements concern active insurance contracts, at which insurers were collecting claims adjustment fees higher than those agreed upon with the Office of Competition and Consumer Protection. In regards to inactive contracts, the refund of fees applies to all persons who:

The content of agreements with individual insurance companies is available at the website of the Office of Competition and Consumer Protection.

Information on agreements can also be found on websites of insurers. The agreements concern:

  1. Aegon TU na Życie S.A.
  2. TU Allianz Życie Polska S.A.
  3. Aviva TUnŻ S.A.
  4. AXA Życie TU S.A.
  5. Compensa TU na Życie S.A. VIG
  6. STUnŻ ERGO Hestia S.A.
  7. Generali Życie TU S.A.
  8. MetLife TUnŻiR S.A.
  9. Nationale-Nederlanden TUnŻ S.A.
  10. Open Life TU na Życie S.A.
  11. PKO Życie TU S.A.
  12. PZU Życie S.A.
  13. TU na Życie Europa S.A.
  14. TU na Życie Warta S.A.
  15. UNIQA TU na Życie S.A.
  16. Vienna Life TU na Życie S.A. VIG

Moreover, the agreement was also concluded between the President of the Office of Competition and Consumer Protection and the Polish Insurance Association.

The Polish Insurance Association has delivered Prime Minister Beata Szydło a letter, in which the PIU emphasizes that the mission of insurers is first of all assistance to the injured and their financial protection.

PIU is at the disposal of the government in all issues regarding the motor vehicle civil liability insurance (OC) for vehicle owners. We declare full readiness for any consultations with the state authorities and we support the idea of working out specific solutions ensuring balance on the market and the security of Polish drivers.

PIU would like to stress that it is necessary and feasible to take up legislative works, which could make the life of drivers much easier. According to the PIU, regulation of the amounts of compensations is a priority. The lack of such regulation simply means that the insurance prices and their future growth patterns are unpredictable.Another issue is prevention and punishing the persons permanently breaking road traffic regulations with high OC rates. A legislative change, giving insurers a wider access to the Central Register of Drivers (CEK), particularly to the information on fines, will implement that the burden of rate growths will primarily affect all road hogs, who commit offences most dangerous for other participants of the road traffic.

Letter to the Prime Minister Beata Szydło

As results of data gathered by the Polish Insurance Association, after the first half of 2016 the premium collected on the health insurance market amounted to PLN 263.5 million. This constitutes almost an 11% increase as compared to the previous year. The highest growth is observed in individual insurances, where the premium increased by as much as 16%.
The number of policyholders increased YoY by 26% and reached the number of PLN 1.67 million. Most frequently held insurances are group policies, usually purchased by employers or employees – almost 1.4 million. However, the highest (44%) increase in the number of customers is visible in individual insurances.
– In Poland, additional health insurance are usually an element of social benefits. Although the number of the insured is increasing, additional health insurance is still not a common trend. If we want this type of insurance to be available to the average Pole (Kowalski), appropriate regulations and systemic changes must be introduced to enable its development – says Dorota M. Fal, adviser to the Management Board of the Polish Insurance Association for health insurance.


WHOLE MARKET Gross premium written [PLN] CUMULATIVELY Number of the insured [persons] CUMULATIVELY
individual insurance group insurance individual insurance group insurance
2Q 2015 32,114,925 205,282,480 218,020 1,105,397
2Q 2016 37,407,382 226,145,586 314,210 1,359,505


Mr. Janusz Popiel, Chairman of the Alter Ego Association, has published an entry on Facebook interpreting the data from the PIU report on motor vehicle insurance. We would like to refer to this entry, because interpretations of the Polish insurance statistics may raise some doubts. The Chairman pointed out in his entry that the statements concerning the growth of paid out compensations “may raise justified doubts”. Therefore, we would like to directly refer to the quotations from Mr. Chairman’s statements illustrating his thesis.

Quotation 1.
“The total number of damages that occurred in class 10 in 2015 was 861 thousand and decreased in comparison to the level from 2014 by 3.5%. However, non-personal damages decreased only by 1.2%, and personal damages by as much as 26.1% within the same period.”

Of course, the number of damages fell down, because for years we have had less accidents and collisions, both with fatalities and non fatalities. When explaining the increase in prices of motor civil liability insurance (OC), PIU always emphasizes that the value of paid out compensations and benefits is constantly increasing despite a fall in the number of accidents and collisions.

Quotation 2:
“In the last three years, the value of an average payment of compensations and benefits in class 10 was systematically decreasing and in 2015 amounted to PLN 4.78 thousand. This is less than the 5 year average, which amounted to PLN 4.9 thousand.”

Yes, because underlying the increase in compensations and benefits is not only the average payment, but also the increase in the number of payments, i.e. individual awards of payments to the injured. It can be found in the report on page 23:


If we have a considerable growth of payments from one claim (e.g. many persons injured in an accident or persons receiving compensations due to one accident), then the average payment may decrease even with a considerable increase in the total amount of paid out compensations and benefits.

Quotation 3:
“Using five-year perspective, the annual average decrease in the gross value of paid out compensations and benefits amounted to 1.7%, but in relation to the record held in 2012, the year 2015 shows that the level of this value has been lowered by as much as 11.1%. The real value of average compensation, with allowances made for inflation, has been annually decreasing by 2.3% on average, i.e. by 8.7% in relation to 2011”

The title of the section, to which Mr. Chairman refers, concerns compensations and benefits in relation to the number of payments in class 10. It is clearly indicated in the report. So, again – the average payment value may fall down when the number of payment grows. In turn, the total burden is increasing, as you can see on page 26 of the report:


Summing up:

We very well understand the wish to deepen the knowledge of the motor vehicle civil liability insurance (OC), especially since there has been much debate around this topic recently. PIU emphasized many times that the main reason behind the currently observed growth of the insurance policy price is the extended coverage of the injured and the increasing value of benefits paid out. We kindly request those persons who have any doubts regarding interpretation of the contents of the PIU publications to contact the PIU office. We are always available to help. All persons interested in the publication are kindly encouraged to read it.

Photos under the link:

On Monday, 21 November of this year, J. Grzegorz Prądzyński, the President of the Board of PIU, took part in the debate organised in the editorial office of “Rzeczpospolita” daily. The meeting was dedicated to the activities of compensation claims companies which offer assistance to persons most injured in accidents. Other participants of the debate were: Paweł Sawicki from the Office of the Polish Financial Supervision Authority, Aleksander Daszewski, legal counsellor from the Office of the Financial Ombudsman, Jakub Nawracała, legal counsellor and Bartłomiej Krupa, Vice-President of the Board of Votum.

During the meeting, President Prądzyński pointed out the fact that compensation claims companies should be subject to all relevant regulations as participants of the insurance market. Among the areas to be regulated as listed by President Prądzyński are the issues of remuneration of insurance agents, benefit payment methods and ethics, including the manner of customer acquisition.
The record of the debate is available on the pages of “Rzeczpospolita”:


In the period from January to September 2016, Polish insurers paid out PLN 27 billion in compensation and benefits to the injured and other customers. This is 4.4% more than last year.

Key financial data after the first three quarters of 2016:

Motor vehicle insurance market:

– motor vehicle civil liability insurance (OC) remains unprofitable, however, a remarkable increase in the premium has been observed on the market. It has been justified from an recently emphasised economic point of view, among others, in the statements of representatives of the Office of Competition and Consumer Protection (UOKiK). It is worthwhile to point out that an increase in the amounts of premiums obliges insurers to establish higher financial provisions, which alleviates to a considerable extent the impact of an increase in premiums based on the current result. Evidently, an increase in premiums should have an impact on the improvement of the result over a long term period, but what we can see in the interim is first activities aimed at ensuring customer safety, which is confirmed by higher provisions – says Jan Grzegorz Prądzyński, President of the Board of PIU.

Non-life insurance market (Section II exclusive of motor vehicle insurance)

– In 2016, the key events on the non-life market were huge damages connected with agricultural crops. Payments for damages in the so-called other property class increased YoY by as much as 77%, and their amounts exceeded PLN 1.2 billion. Over half of these funds was paid out by insurers to farmers, which enabled them to compensate for losses in crops caused mainly by unfavourable weather conditions – explains Andrzej Maciążek, Vice-President of the Board of PIU.

Life insurance market

– On the life insurance market we see a continuation of the trend connected with a decrease in the premium from investment-type insurance. The new legal regulations that have been in force since the beginning of this year have had an impact on a decrease in sales of this type of insurance, but at the same time made customers more consciously in selecting service options – says J. Grzegorz Prądzyński.

Financial results of insurers

The net profit of life insurers after the first three quarters of 2016 amounted to PLN 1.7 billion and was by 26.3% higher than a year before. Non-life insurers ended Q3 2016 with a profit of PLN 1.2 billion (a decrease of 37%). The technical result on life insurance amounted to PLN 2.1 billion and was 2.4% higher than a year before. The technical result of non-life insurers amounted to PLN 196 million and was 52% lower than after Q3 2015. The income tax due from Polish insurers after Q3 2016 amounted to about PLN 586 million, and tax on assets amounted to PLN 450 million.

Table of results


The Polish Insurance Association has prepared a document titled “Good practices of the Polish Insurance Association on the Polish insurance market in equipment insurance”. The objective of all good practices is to improve the quality of information provided to all customers who at the time of purchase of electronic equipment, radio and TV equipment/household appliances receive an additional insurance offer.

Such insurance provides for protection in the case of the equipment’s failure or damage. – Due to high interest in these services and the signals we get from customers, it is necessary to determine the principles of offering these types of policies and informing consumers about their nature. Our intention is that every customer buying any equipment should be aware of the insurance coverage and its value. I do not have doubts that a good service offered by the insurer at the purchase of electronic equipment is a big value for a customer – says Jan Grzegorz Prądzyński, President of the Board of PIU.

According to good practices, distributors of equipment are obliged to present the information on insurance in such a fair way preventing from equating the nature of protection with the guarantee provided by the manufacturer of the equipment The information provided to the customer in promotional materials, by phone or at the time of purchase must explicitly indicate the legal form of service, the insurer’s name and point out that the protection is not tantamount to the guarantee or warranty for manufacturing defects within the meaning of the Civil Code. An important information for customers is that the good practices are to be adopted not only by insurers, but also by distributors, namely store chains. – The document prepared by us provides for training sessions to be conducted for employees of store chains; this will ensure that the information on insurance given to customers will be reliable and complete – says Jan Grzegorz Prądzyński.

On 14 November this year, the document was delivered to insurance companies. The industry is planning to implement these good practices at the end of the first quarter of 2017. The document has been submitted to consultations with the Office of Competition and Consumer Protection (UOKiK), the Polish Financial Supervision Authority (KNF) and the Financial Ombudsman. In the correspondence with the Polish Insurance Association, the Ombudsman supported the initiative emphasising that it was an important step towards the improvement of the standards of services to customers benefiting from this type of insurance.

Text of good practices in equipment insurance

Opinion of the Insurance Ombudsman on good practices


We invite you to study the most recent report on the bank assurance market in Poland.


We invite you to study the report “Motor insurance market in Poland, overview of data from 2013-2015”.

We invite you to study the most recent report on the bank assurance market in Poland.