Registration for the most important event in the Polish insurance market is open until April 24. The PIU Congress will traditionally be held at the Sheraton Hotel in Sopot, taking place this year on May 6–7, immediately following the May long weekend.
The title of the 14th Congress, “When Change Becomes the Norm,” reflects the spirit of current transformations in both the industry and the economy. The world is moving at a breakneck pace with no intention of slowing down. Technology, markets, regulations, and customer expectations are evolving faster than ever. Adaptation, innovation, and flexibility are no longer options—they are the new reality.
On May 6 and 7, at the Sheraton Hotel in Sopot, we will create a space to discuss these shifts and explore ways to turn them into success. Each day of the Congress will be filled with inspiring debates.
Register at www.kongres-piu.pl
- Insurance in the New Speed Economy?
“New speed” not only means that the pace of change has increased. Above all, it implies a change of development directions observed in the economy, geopolitics and infrastructure. The said change manifests itself by a simultaneous acceleration of energy, technology and infrastructure investments, driven by the need to ensure the security and resilience of states. In this context, the role of insurers is becoming particularly important, as they act both as providers of insurance coverage for new, increasingly complex and capital-intensive risks and as long-term institutional investors offering access to stable investment capital.
This raises the question of how the insurance sector can actively combine increasing risk exposure with its role as a long-term capital provider and in order to become one of the key players in the process of funding key projects. - Artificial future
The Polish insurance industry is entering a new stage of digitization, with AI no longer being merely a trendy topic, but becoming a viable tool relied upon in optimizing processes, detecting fraud personalizing the offering or managing risks. Insurers are increasingly boldly investing in AI-related technologies, with their ultimate goal being to improve a variety of ways in which they do business. However, in order to take full advantage of the opportunities offered by AI, they must overcome a number of challenges and introduce a wide array of changes. Legal and regulatory requirements stemming, inter alia, from the AI Act and the DORA regulation, call on insurers to make sure their AI systems comply with applicable standards. Advances in the field of artificial intelligence are raising employees’ concerns regarding automation of work, which may potentially affect team morale. The need for manual verification of the results generated by AI, i.e. to ensure oversight, poses another challenge. - Digital hygiene
Threats existing in the digital world are real: hate speech, fake news, patho-influencers, algorithms that manipulate emotions, dehumanization of relationships by AI, scam, phishing, financial fraud and scams. But technology in itself is not bad. We should not be afraid of it. Instead, we should learn how to use it wisely. One needs to be able to set boundaries, control the time spent online, take care of privacy and maintain critical thinking towards online content. That’s what we call digital hygiene – the ability to use technology in a conscious way that protects us from information overload, algorithm manipulation and toxic content.
• Health – systemic challenges and the role of insurers
Growing health needs, juxtaposed with an aging population and a simultaneous decline in the number of people of working age pose a serious challenge to the healthcare system. Tens of billions of zlotys missing in the budget and ever-increasing waiting times for doctor appointments, especially in specialized outpatient care, call into question the system’s current funding model.
During the panel, experts will be discussing the economics of healthcare in Poland, focusing on the impact of health on the economy, the growing role of private healthcare and the synergy potential of supplemental health insurance. They will be elaborating on how supplementary health insurance can act in conjunction with public sector coverage by increasing the availability of services and boosting financial stability of the system. - New mobility: Chinese brands, electric cars and their impact on insurance and the claims adjustment process
The automotive market is undergoing dynamic change: the share of electric vehicles is growing, Chinese brands are expanding quickly and digitization of the industry is progressing, increasingly turning cars into “computers on wheels.” These changes have direct consequences for insurance companies, as they affect the way premiums are calculated and claims are settled.
The panel aims to present the practical impact of new mobility trends – particularly those involving electric vehicles and Chinese brands – on the insurance market. The focus will be on the nature and cost of motor vehicle claims, the technologies used and the organization of claim adjustment processes in the changing automotive environment. - Life insurance – how to rebuild growth potential?
The life insurance market in Poland has been operating under severe regulatory pressure for several years now, resulting in a significant decline in premiums written and a reduction in the growth rate of the entire sector. These challenges are compounded by profound social and market changes.
All this makes it necessary for life insurance companies and distributors to redefine their business models, modify the way they design products and shape their relationships with customers.
The panel will offer an opportunity to discuss whether and how the life insurance market can return onto a path of growth, meeting the expectations of the regulator, satisfying the real needs of customers and achieving the business goals of market participants.
